Frequently Asked Questions

Do you offer free shipping?

Yes — we offer free worldwide shipping on every order, no minimum spend required.

How long does shipping take?

Most customers receive their order within 4–15 business days depending on location: US, UK, Canada, Australia, and Europe 4–10 business days, rest of world 5–15 business days. You'll get a tracking number by email as soon as your order ships.

Can I wash my dog's plush toy?

Many of our toys have an internal squeaker, crinkle insert, or sound module, so we recommend spot cleaning rather than a full wash:

Step 1: Dampen a cloth with cold water and a small amount of mild detergent.
Step 2: Gently wipe down the toy, focusing on any dirty or drooled-on areas.
Step 3: Wipe off any soap residue with a clean, damp cloth.
Step 4: Air-dry fully before giving it back to your dog.


Avoid fully submerging or machine washing — this can damage the internal components.

What are your plush toys made of?

Our toys are made with ribbed corduroy fabric and filled with dense polyester stuffing, with reinforced seams built to survive real chewing — not just gentle play.

Why Plushly?

We build every toy for dogs who actually play rough, not just for the photo. Cheap knockoffs look the same online — the difference shows up the first time your dog really goes at it. Check our reviews to see what other dog owners are saying.

Don't be shy, say hello!

Need help with your order? Email our team at hello@getplushly.com and we'll get back to you.